Effective: February 1, 2025

Hello and Welcome!

We’re so glad you’re here. Bondify© is an AI-powered platform from F2L, LLC (“we,” “us”) designed to help you and your adoptive family thrive. As an adoptive parent, if you’re seeking guidance and coaching, exploring mindfulness, managing stress, or just needing encouragement and support, we’re here for you every step of the way. Together we’ve got this! Our subscription-based tools and services are accessible through both our website and apps (“Platform”). By using the Platform, you will agree to the comprehensive Terms of Service (“Terms”). The below summary offers some of the basic highlights, but the full Terms governing your use of the Platform are available here[KM1] . We want to ensure accessibility for all users, so if you need these Terms in an alternative format, assistance due to a disability, or support in another language please email us at [email protected] or call us at (707) 504-6500.

1. What We Offer: AI-powered coaching and tools to help you manage the challenges of adoptive parenting. A friendly customized chatbot that offers insights and suggestions based on your inputs and needs.

PLEASE NOTE: THE CHATBOT IS NOT A SUBSTITUTE FOR HUMAN JUDGMENT OR PROFESSIONAL ADVICE OR SERVICES.

2. Who Should Use Bondify: Intended for individuals 18+, who have adopted or are considering adoption. Users need an internet-connected device, name, email address, age, and payment method.

3. We Take Privacy Seriously: We protect your personal information as outlined in our Privacy Policy[KM2] . Avoid sharing anything in our community area that you want to keep private because that portion of the Platform is not confidential. Do not share any information regarding your physical or mental health or any protected information like racial or ethnic origin, sexual orientation, or gender identity. Not for Emergencies If you or a family member is facing a medical or mental health emergency, call 911 or local emergency services immediately. Not a Substitute for Professional Advice Our coaching tools are for guidance and are not a replacement for professional care. The content is for informational and educational purposes only. Always consult a qualified professional for medical, psychological, legal, or financial advice. You are responsible for any actions you take based on information from the Platform. How Bondify Works Access our subscription-based services, that can auto-renew for your convenience. Review our subscription terms carefully before purchasing. Free trials and gift options may be are available. Purchases through app stores may have additional terms. No refunds for partial use of subscription periods, so cancel before renewal if needed. Respectful and Lawful Use Use the Platform responsibly and respectfully. By using the Platform, you agree not to share, copy, or misuse content, commit fraud, or use the Platform for anything other than personal use. Any data you provide must comply with laws and not violate others’ rights. Accounts may be suspended or terminated for breaking these rules or for no reason at all. Our Content All content is owned by F2L and a resource to support your adoptive parenting journey. While we strive for accuracy and quality, mistakes can happen – especially with AI. Please don’t rely solely on the chatbot for major decisions and understand we can’t guarantee perfect results. Let’s Work Through Disputes Together We prefer amicable resolution of disputes. If we can’t work it out with you directly, we resolve it through binding arbitration, but you can opt out within 30 days of signing up if you prefer. Disputes must be handled individually, not as part of a class action. Laws of our home state of California apply, and California is the jurisdiction for the Terms. We Care About Your Experience We can’t guarantee specific results or outcomes, as everyone’s experience may differ. If something doesn’t feel right, reach out – we’ll do our best to help. You Are Responsible for Your Choices AI has its limits – outputs might not always be accurate, unique or suited to your situation. Treat them as suggestions, not definitive answers. You are solely responsible for your decisions and actions in how you use the Platform’s responses. This means that you may be financially responsible if we are harmed by your use of the Platform. Other Things You Should Know You can’t take the material from the Platform to compete with us. We may update our Terms over time, and we’ll always let you know about any big changes. Have questions? Need help? You can always reach us at [email protected] and (707) 504-6500.

Thank you for letting us be part of your journey. We’re honored to support you and your family as you work to strengthen these most important bonds.     Bondify Terms of Service   Effective: February 1, 2025   If you need these Terms in an alternative format, assistance due to a disability, or support in another language, please email us at [email protected].   Welcome to Bondify©, an artificial intelligence (“AI”)-powered coaching Platform (“Platform”) designed to support adoptive parents on their journey to building thriving, loving families, provided by F2L, LLC (“F2L,” “we,” “us,” “our”). By using our Platform, you agree to these Terms of Service (“Terms”), which govern your use of the services we provide through our website and mobile apps (collectively, the “Services”). Please read these Terms carefully, as they outline your rights and responsibilities. If you do not agree to be bound by these Terms, do not use the Platform.

1.              Services. We provide tools, coaching, and resources designed to empower adoptive parents navigating the unique challenges of adoption. Our Platform includes:   (a)            Interactive AI Coaching. A caring, AI-powered chatbot that provides insights, recommendations, and coaching to help you manage stress, explore mindfulness, and build stronger family connections.   (b)           Personalized Support. The chatbot’s suggestions are based on your inputs (“User-Shared Content”) but are not a substitute for professional judgment, medical care, licensed therapeutic services, or your personal judgment.   (c)            Informational Guidance. Access to educational resources, community resources, and stress-relief tools tailored for adoptive families.   (d)           Real Time Human Coaching. Our coaches have been trained in our proprietary methodology for helping you approach the issues you encounter as an adoptive parent. Their input is also not a substitute for professional judgment, medical care, licensed therapeutic services, or your personal judgment.   Our goal is to support you every step of the way, but please remember that all content and Services are for informational purposes only. We cannot guarantee that the Services will always be helpful for your specific needs or that all features or functions will be available, as we reserve the right to add or change features, discontinue any part of our existing Services, or change things up at our sole discretion. Any new services or features introduced to the Services will also be subject to these Terms. By continuing to use the Platform, you will consent to the then-current Terms.

2.              Eligibility. Our Platform is designed for individuals 18 years or older who are adoptive parents or considering adoption and who are residents of the United States. We make no representation that the Platform is suitable or available for those living outside the United States. To use the Platform:   (a)            You must have an internet-connected device and a reliable internet connection.   (b)           You must create an account by providing accurate and complete information, including your name, email address, age/birthdate, and payment details.   When creating an account, please provide accurate, complete, and up-to-date information and keep it current. Failure to do so may result in suspension or termination of your account. You agree to keep your login information secure and take full responsibility for any activity under your account. Member accounts and subscriptions are not transferable. Please let us know immediately if you suspect unauthorized access.

  3.              Suspension or Termination. We may suspend or terminate your access to the Platform, including your account, at any time and without prior notice for any or no reason. This decision will be made at our sole discretion. You may cancel your account anytime through the account management page on the Platform or emailing us at [email protected]. Once canceled, (a) your access to the Platform will be removed, (b) your personal information will be deleted within 30 days, subject to any technical limitations or legal requirements, and (c) any auto-renewal will be terminated, but there will be no refunds for any time remaining in the applicable subscription term. Even after account termination, some of your information may be retained as permitted or required by applicable laws. This information cannot always be deleted. Some of these Terms may remain in force between us even after you terminate your account, specifically Sections 5(b), 8, 11(c), (d), and (e), 12, 13, 17, and 19.  

4.              Privacy. Your privacy matters to us. We handle your personal information with care and comply with applicable privacy laws. Please review our Privacy Policy[KM3] , which is hereby included in these Terms, to learn more about how we collect, use, and protect your information. Keep in mind:   (a)            Do not share sensitive information or content you wish or expect to keep private through the community features of the Platform, as any submissions there are not considered confidential.   (b)           Do not share any information regarding your or your family member’s mental or physical health, racial or ethnic origin, sexual orientation, or gender identity.   (c)            By using F2L, you consent to our use of your information as outlined in the Privacy Policy.  

5.              User-Shared Content.   (a)            General. When you use the Platform and interact with our AI chatbot, your User-Shared Content (the questions you ask and the information you submit) is processed to generate a response but is not used for training, shown anywhere else on the Platform outside of your account, or shared with other users. The chatbot will analyze your input and return a relevant response based on its pre-trained model, focused through our proprietary data. Your User-Shared Content is stored within the chatbot to continue to provide you with ongoing information and suggestions regarding your ever-changing parenting situation.   (b)           License. As indicated above, any User-Shared Content that you submit to the community portions of the Platform is not treated as confidential, and you should not submit any content you expect to remain private. We do not claim ownership of your User-Shared Content. However, by submitting it, you grant us an irrevocable, perpetual, nonexclusive, royalty-free, worldwide license to use, display, copy, edit, distribute, and otherwise use your User-Shared Content, including any ideas or concepts it contains, in any way (such as for commercial, promotional, or advertising purposes), in any media now known or developed in the future. This includes the right to create derivative works, incorporate it into other materials, and grant sublicenses, all without requiring permission from or payment to you or anyone else. We may also share your User-Shared Content with others through our Platform. Before publishing any User-Shared Content, we will either remove or anonymize any of your personal data.  

6.              Not for Emergencies. Our Platform is here to support you but is not intended for emergencies. Do not use the Platform to seek emergency or other medical care. If you or a family member is experiencing a medical or mental health crisis, call 911 or go to the nearest emergency room. We may contact emergency services if we believe, at our sole discretion, that you present an immediate risk of harm to yourself, others, or property. However, we are under no obligation to take this action.  

7.              Not a Substitute for Professional Advice. The resources and chatbot responses provided through our Platform are designed to offer helpful guidance, support, and coaching. However, they are meant to be for informational and educational purposes only and not a replacement for professional medical, psychological, legal, or financial advice. Always consult a qualified professional if you have specific concerns or circumstances requiring expert advice. Do not delay or disregard professional help based on information provided by our Platform. You are solely responsible for your own actions and the effects of those actions.  

8.              Warranty Disclaimers. The Platform is provided “as is,” without any warranties of any kind. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, satisfactory quality, non-infringement, and those arising out of any course of dealing or trade usage. We do not guarantee that the Platform will meet your needs, work without interruptions, be secure, or operate error-free. We disclaim all responsibility for other user-shared content that you encounter on the Platform. We also do not guarantee the accuracy, reliability, timeliness, quality, integrity, security, or completeness of the information or content provided. The content and guidance offered through the Platform are for informational and educational purposes only and are not a substitute for medical care or professional advice. Reliance on outputs or other materials provided through the Platform is at your own risk. Results may vary, and we are not responsible for any injury, loss, or harm related to the use of the Platform, even if we have been advised of the possibility of such damages. Our affiliates, suppliers, licensors, distributor, owners, managers, directors, officers, and agents are intended third party beneficiaries of this section.  

9.              How Billing Works. We operate the Platform on a subscription plan basis to ensure continuous access to our tools and resources. Please review our subscription terms carefully before signing up. Key details include:   (a)            Regular Billing with Auto-Renewal Option. Services are billed on a recurring monthly or annual basis, which you can set up to renew automatically for convenience.   (b)           Free Trials and Gifts. We may offer free trials or gift memberships. Be sure to review the terms associated with these offers, which may include billing immediately after the end of the free trial or gift membership trial.   (c)            No Refunds for Partial Periods. If you cancel your subscription, it will remain active through the current billing period, but no partial refunds will be issued.   To avoid auto-renewal charges, cancel your subscription before the next billing cycle.  

10.           Subscriptions. When you subscribe to our Platform (“Subscription”), you’ll be charged a recurring monthly or annual fee to access the Platform. Auto-renewal means your Subscription will renew automatically at the end of each billing cycle unless you cancel it before the current term expires. Before subscribing, you will receive details about the recurring charge, billing frequency, total cost, and how to cancel your Subscription. By subscribing, you authorize us to charge your payment method automatically on a recurring basis. Your Subscription will continue unless you cancel or we terminate your account. We will notify you at least 30 days in advance of any renewal or changes to the Subscription, including any changes to our pricing or Subscription plans. You can easily cancel your Subscription at any time through your account settings or by contacting us via email. Refunds are not available for unused portions of Subscriptions or partial billing periods. If you encounter technical issues or are dissatisfied with the Platform, please contact us so we can work to resolve the issue. For purchases made through a third-party platform like Apple or Google, your purchase will be subject to that platform’s terms, including refund policies, and links to those policies will be provided during the checkout process. Note that state laws may provide additional rights, regardless of platform-specific policies. After subscribing, you’ll receive a confirmation email detailing your Subscription terms, billing frequency, cancellation options, and how to contact us. You should retain the email for your records.  

11.           Respectful and Lawful Use. We want the Platform to be a safe and respectful space for everyone. By using the Platform, you agree:   (a)            Minor Information. Not to submit to any community portion of the Platform any information that identifies an individual under the age of 18, such as their name, address, photo, or other personally identifiable information.   (b)           Identifiable Information. If you provide any identifying information of an individual over the age of 18, you must have their explicit consent to be identified in that manner.   (c)            Confidentiality. Not to share, copy, or distribute content from the Platform without our written permission.   (d)           No Commercial Use. Not to use the Platform or any part of it for commercial purposes, to benefit a third party other than your immediate family members, or in any way not allowed under these Terms.   (e)            No Prohibited Content. To only submit content or data that complies with applicable laws and respects third-party rights. For clarity, prohibited content includes content that: (i) contains someone else’s health data or violates their privacy or rights, (ii) breaks any laws or promotes illegal activity, (iii) is false, misleading, harmful, or fraudulent (including impersonating another person), (iv) is offensive, obscene, harassing, or defamatory, (v) encourages discrimination, hate, harassment, or harm, (vi) promotes violence or threats, (vii) supports illegal or harmful activities, or (viii) contains material to which you do not have the legal right to use or possess.   (f)            No Unauthorized Access. Not to misuse the Platform or attempt to access unauthorized parts of the Platform.  

12.           Indemnity. You agree to indemnify and hold harmless F2L, along with its owners, officers, directors, employees, contractors, and agents, from any claims, disputes, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) that arise from or relate to your use of the Platform, your User-Shared Content, your violation of any third-party rights, including intellectual property, privacy, publicity, or confidentiality rights, or your breach of these Terms.  

13.           Limitation of Liability. To the fullest extent allowed by law, neither F2L nor our service providers involved in creating, delivering, or maintaining the Platform will be responsible for any indirect, special, exemplary, or consequential damages. This includes, but is not limited to, personal injury, emotional distress, Platform interruptions, computer damage, system failures, data breaches, or replacement services. We are not liable for any actions you take or fail to take based on information provided by the Platform, nor for unauthorized access, third-party conduct, or any damages resulting from your inability to use the Platform. To the maximum extent permitted by law, our total liability for any claims arising out of or relating to these Terms or the use of the Platform will not exceed the greater of the total amount you have paid to us for the prior 12 months of your Subscription, or $100 if no payments have been made.

 14.           Our Content and Associated Rights. We are committed to providing high-quality resources and support to adoptive parents. All rights, title, and interest in and to the Platform, including all associated intellectual property rights, are owned by F2L. You acknowledge that the Platform is protected by copyright, trademark, and other laws of the United States. Content, tools, and materials are intended to help you on your journey, but we do not guarantee specific outcomes or results, as individual experiences may vary. The chatbot’s responses are generated by AI and may not always be accurate, relevant, or tailored to your unique situation.  

15.           Your Content and Associated Rights. We do not routinely review all user material submitted by you or other users, and we are not required to monitor how you access or use the Platform or review or edit any content. However, we reserve the right to do so to operate the Platform, ensure compliance with these Terms, or meet legal obligations. If we choose to monitor such information, we do so at our discretion and assume no responsibility for the content or for any loss or damage resulting from its use. During monitoring, information may be reviewed, recorded, copied, and used in line with our Privacy Policy. We are not liable for any user content submitted by you or others. We reserve the right, at our sole discretion, to remove or disable access to any content, including your User-Shared Content or input, at any time and without notice if we find it objectionable or believe it violates these Terms. We also have the right to investigate any violations of these Terms or conduct that impacts the Platform. If necessary, we may work with law enforcement to address reasonably concerning or illegal activities.  

16.           Third-Party Services. If the Platform includes links or access to third-party websites, content, materials, or other resources, these are provided for your convenience. We are not responsible for any content, products, or services offered by those third parties. By using any such resources, you accept full responsibility and assume all risks associated with their use.  

17.           Governing Law, Venue, and Dispute Resolution. We’re committed to resolving any issues you may encounter fairly and efficiently. By using the Platform, you agree to:   (a)            Arbitration. Resolve disputes through binding individual arbitration rather than in court.   (b)           Opt-Out Option. If you prefer not to resolve disputes through arbitration, you may opt out within 30 days of creating your account by emailing us at [email protected].   (c)            No Class Actions. Disputes must be handled on an individual basis. These Terms are governed by the laws of California without regard to its conflict of law provisions. Any arbitration will take place in California unless otherwise agreed, and any disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in California.[JB4]   

18.           Your Relationship with F2L. F2L is a coaching company and a technology company that provides tools and resources to support you in your adoptive parenting journey. We strive to make the Platform a valuable resource, but we cannot guarantee perfect results or outcomes. You agree and understand that F2L is not a mental healthcare provider and using the Platform does not create a healthcare provider-patient relationship. Instead, by using the Platform, you establish a direct customer relationship with F2L to access the features we offer.  

19.           No Competition. You agree not to use the Platform for the purpose of developing competing services or products with the Platform.  

20.           Limitations with Artificial Intelligence. Please recognize the limitations of an AI experience and know that outputs: (a) might not always be accurate or complete; (b) might be the same as those generated for other users; (c) might not always be the best for your specific situation; (d) might be offensive; or (e) reference third-party services. Any answers should be considered suggestions only and evaluated for accuracy. We cannot guarantee that every output represents the best suggestions or represents our values. You alone will assume liability for your decisions, actions, and omissions in Platform usage and in relying on chatbot outputs. We care about your experience. If something doesn’t seem right, let us know and we’ll do our best to make it better.  

21.           Waiver of Rights. Our decision not to enforce any part of these Terms does not waive our rights to do so in the future. A waiver of any provision or right will only be valid if it is in writing and signed by an authorized representative of F2L.  

22.           Entire Agreement. These Terms represent the complete agreement between F2L and you regarding the Platform. If any part of these Terms is deemed invalid or unenforceable by a court or arbitrator, it will be enforced to the maximum extent allowed, and the remaining provisions will remain fully effective. F2L may assign or transfer its rights and obligations under these Terms to any company or individual at any time without restriction, provided that your rights are not materially affected. However, you are not permitted to transfer your rights or responsibilities under these Terms to anyone else, and you will remain bound by these Terms with any successor.  

23.           Changes to These Terms. As F2L grows and changes, we may update these Terms. If we make significant changes, we will notify you through the Platform or by email. Notifications and other communications will be sent to active subscribers via email and/or posted on the Platform. Continued use of the Platform after updates means you accept the revised Terms.  

24.           Feedback. We welcome your feedback, ideas, suggestions, comments, and testimonials about the Platform (“Feedback”), though we don’t have to confirm we received them. By submitting Feedback, you agree it is not confidential or proprietary and that you own or have the right to share it. You agree that we can use it freely without any restrictions or obligation to compensate you.  

25.           Contact Us. Have questions or need help? We’re here for you! Email us at [email protected] or call us at (707) 504-6500.  

 [KM1]Link to Terms.  [KM2]Should be linked  [KM3]Link to Privacy Policy  [JB4]Which county is most convenient for you?